1. Integrity and fairness: no matter how large or small your contract amount, whether new or old customers, whether domestic or foreign customers, we will follow the principle of integrity and fairness to receive them

2. Quality assurance: for each equipment you order, we will strictly follow the product standards for production, conduct multiple quality inspections, and strictly follow the contract terms; The equipment complies with national 3C certification and ISO9001 quality system certification, and provides product technical data (including installation instructions, product packing catalogue, product operation instructions, certificate of conformity and warranty certificate, etc.).

3. Production, installation and commissioning: including design and manufacture of non-standard parts, inspection of equipment production quality, delivery of goods to the construction site, construction and arrival of on-site personnel, welding of equipment, electrical voltage and pipeline layout, linkage of equipment, installation and commissioning of equipment control system, etc. while ensuring quality and construction period, attention shall be paid to the manufacturer's on-site 5S management.

• • 1. Warranty period

    In order to protect the vital interests of customers, the equipment has a 2-year warranty (excluding vulnerable parts) and lifelong maintenance

  • 2. Maintenance

    In case of receiving a repair call, the after-sales engineer will provide a clear solution within 4 hours. The general fault telephone, wechat, video, etc. will guide the solution. If it needs to be handled on site, it will arrive at the factory within 24 hours within the province and 48 hours outside the province.

    If one of the following circumstances is not covered by the warranty, we will charge relevant fees according to regulations

    Equipment damage caused by improper use, maintenance and storage

    Equipment damage caused by self modification or disassembly and maintenance

    Equipment without purchase ticket and ex factory date

    Force Majeure: damage caused by natural disasters or use environment

    Equipment whose warranty period has expired

  • 3. Monthly and quarterly visits

    According to the use of the customer's equipment, implement the telephone monthly visit system and the on-site quarterly inspection (real-time tracking and record archiving)